Question 1

What is FUAVE Soft Repair Shampoo?

Accepted Answer

FUAVE Soft Repair Shampoo is a gentle strengthening shampoo formulated with peptides and ceramides to cleanse the hair while helping support softness, moisture, smoothness and shine.

Each bottle contains 14 fl oz / 415 mL.

Question 2

What is FUAVE Soft Repair Conditioner?

Accepted Answer

FUAVE Soft Repair Conditioner is a lightweight, nourishing conditioner formulated with peptides and ceramides to hydrate, soften, smooth and condition the hair.

Each bottle contains 14 fl oz / 415 mL.

Question 3

What are the key ingredients?

Accepted Answer

The Soft Repair collection highlights:

Peptides — incorporated into the formulas to support the appearance and feel of stronger, healthier-looking hair.

Ceramides — help support moisture and smoothness.

The formulas also contain additional conditioning and botanical ingredients. Please refer to the complete ingredient list on the product page and packaging for the most current formula information.

Question 4

Are FUAVE products sulfate-free?

Accepted Answer

Yes. FUAVE Soft Repair Shampoo and Soft Repair Conditioner are labeled sulfate-free.

Question 5

Are FUAVE products vegan?

Accepted Answer

Yes. The Soft Repair Shampoo and Soft Repair Conditioner are labeled vegan.

Question 6

Are FUAVE products cruelty-free?

Accepted Answer

Yes. The Soft Repair Shampoo and Soft Repair Conditioner are labeled cruelty-free.

Question 7

What hair types can use Soft Repair?

Accepted Answer

Soft Repair is designed as an everyday hair-care system for a variety of hair types and textures.

Individual results and product needs can vary based on hair texture, length, condition, styling habits and wash frequency.

Question 8

Is Soft Repair safe for color-treated or chemically treated hair?

Accepted Answer

We are currently confirming specific compatibility guidance for color-treated and chemically treated hair. Please check back for updated product guidance or contact FUAVE before use.

Question 9

Can I use FUAVE products while pregnant or breastfeeding?

Accepted Answer

Because individual circumstances vary, we recommend reviewing the complete ingredient list with your healthcare professional if you are pregnant, breastfeeding, have allergies or have specific medical concerns.

Question 10

Where can I find the full ingredient list?

Accepted Answer

The complete ingredient list is available on each product page and on the product packaging.

Question 11

What if I have sensitive skin or a sensitive scalp?

Accepted Answer

Review the full ingredient list before use. If you know you are sensitive to cosmetic or hair-care ingredients, consider patch testing before regular use.

Discontinue use if irritation occurs and consult an appropriate healthcare professional if needed.

Question 12

Do FUAVE products grow hair or treat hair loss?

Accepted Answer

Soft Repair is designed to cleanse, condition, moisturize, strengthen the feel of hair and support healthier-looking hair. It is not intended to diagnose, treat, cure or prevent a medical condition.

Question 13

How do I use Soft Repair Shampoo?

Accepted Answer

Apply to wet hair, massage into a lather and rinse thoroughly. Repeat if desired.

Question 14

How do I use Soft Repair Conditioner?

Accepted Answer

After shampooing, apply to wet hair, focusing on the mid-lengths and ends. Leave on for approximately 1–2 minutes, then rinse well.

Question 15

Should I use the shampoo and conditioner together?

Accepted Answer

They were designed to complement one another as part of the Soft Repair routine, although each product can also be purchased and used individually.

Question 16

How often should I wash my hair?

Accepted Answer

Hair-care needs vary considerably between customers. Wash according to your hair type, scalp needs, lifestyle and styling routine rather than following one required schedule.

Question 17

How does Subscribe & Save work?

Accepted Answer

Select Subscribe & Save on an eligible FUAVE product and choose your preferred delivery frequency. Subscribers receive 15% off eligible subscription products.

Current delivery options:

Every 4 weeks — great for families or frequent use

Every 6 weeks — Most Popular — great for regular use

Every 8 weeks — great for lighter use

Question 18

When will I be charged?

Accepted Answer

Your first subscription order is charged when you place the order. Future subscription orders are charged according to the delivery frequency you selected. A renewal order only enters fulfillment after payment has been successfully processed.

Question 19

Do you ship my next subscription before charging me?

Accepted Answer

No. FUAVE first processes the scheduled subscription payment. Once payment is successfully completed, your new order is created and sent to fulfillment.

Question 20

Can I change my delivery frequency?

Accepted Answer

Yes. You can switch between eligible delivery frequencies at any time through Manage Subscription.

Question 21

Can I skip my next delivery?

Accepted Answer

Yes. Use Manage Subscription before your next scheduled renewal to skip an upcoming shipment.

Question 22

Can I pause my subscription?

Accepted Answer

Yes. You can pause and resume your subscription through subscription management.

Question 23

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel upcoming subscription renewals through Manage Subscription, subject to any order that has already been successfully processed. Your next charge date is shown before you confirm cancellation.

Question 24

Will I get a reminder before my next charge?

Accepted Answer

Yes. We send an upcoming-renewal reminder approximately 3 days before your scheduled subscription charge. It shows the product, renewal amount, next charge date, delivery frequency and a Manage Subscription button.

Question 25

What happens if my subscription payment fails?

Accepted Answer

We will not ship an unpaid renewal. You will be notified and given an opportunity to update your payment method. Once payment is successfully completed, the renewal order can proceed to fulfillment.

Question 26

How long does shipping take?

Accepted Answer

Processing time and estimated carrier transit time are shown separately at checkout and in your confirmation email. This answer will be updated with our finalized fulfillment and carrier timelines.

Question 27

How much is shipping?

Accepted Answer

Shipping costs are calculated during checkout unless your order qualifies for a FUAVE free-shipping promotion. The exact shipping cost is always shown before you complete payment.

Question 28

How can I track my order?

Accepted Answer

Once your order ships, we email you a shipping confirmation containing your tracking information. You can also view tracking in your FUAVE account or on our order-lookup page.

Question 29

Where does FUAVE ship?

Accepted Answer

We currently ship within the United States. Available destinations are always confirmed at checkout.

Question 30

Do you ship internationally?

Accepted Answer

We are currently shipping within the United States. We are working to bring FUAVE to more countries in the future.

Question 31

How can I check my order?

Accepted Answer

You can check an order without creating an account. Visit our order lookup page, enter your email address and order number, and we will show your current order status and tracking information when available.

Question 32

Do I need an account to order?

Accepted Answer

No. FUAVE supports guest checkout. If you create an account later using the same email address, eligible previous orders are automatically connected to your account.

Question 33

Which payment methods does FUAVE accept?

Accepted Answer

The payment methods available to you are displayed at checkout. These may include major credit and debit cards, Apple Pay, Google Pay, Link and Cash App Pay, depending on your device and region.

Question 34

When will my card be charged?

Accepted Answer

One-time orders are charged when the order is placed. Subscription orders are charged when initially placed and again on each scheduled renewal date according to your selected delivery frequency.

Question 35

Why was my payment declined?

Accepted Answer

Payments may be declined by a bank or payment provider for several reasons. Please verify your payment information or contact your card issuer if the problem continues.

Question 36

Can I change or cancel an order?

Accepted Answer

We begin processing orders quickly. If you need to make a change, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to modify or cancel it.

Question 37

What is FUAVE's return policy?

Accepted Answer

Our return window and eligibility rules — including guidance for opened or used personal-care products — are being finalized and will be published here. Please contact us with any return question in the meantime.

Question 38

What if my order arrives damaged or incorrect?

Accepted Answer

We are here to help. If your FUAVE order arrives damaged, defective or incorrect, contact our support team with your order number and photos of the issue so we can review it.

Question 39

Can subscription orders be returned?

Accepted Answer

Subscription orders follow our standard return eligibility rules. Canceling a subscription stops eligible future renewals; it does not automatically cancel or refund an order that has already been successfully processed.

Question 40

How can I contact FUAVE?

Accepted Answer

Customer Support
fuavebeauty@gmail.com

For order-related questions, please include your order number so we can help you faster.

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